He placed three orders on 7/20/12 at 2:32pm eastern time, one for business cards and two others for rack cards. He used our online design tools to create his business card artwork so that order was processed without issue. For both of his rack card orders, he uploaded low resolution 72dpi PDF artwork files without bleeds. Seven minutes after he uploaded his artwork, our prepress department replied that his artwork contained errors and detailed those errors including missing bleeds, what the final size should be with bleeds, what the safe area should be, the low resolution images (they were all 72dpi) and that the resolution should be a minimum of 300dpi in order to get the best quality final printing.
He provided no response to our email and instead, uploaded the same exact incorrect files for both rack card orders. We sent another email stating his newly uploaded artwork contained the same exact errors as his first uploaded files. Again, he didn't respond to our email and instead uploaded the same exact incorrect files for a third time. So by this time he’s uploaded six incorrect artwork files, all with the same identical errors and we file checked all six for him. At this point we left his order status as “uploaded files” so he couldn’t continue to upload the same incorrect files and sent him an email stating that all six files he uploaded were identical and all contained the exact same errors. We said that if he wanted us to run his artwork as is, he must reply and confirm. His response via email was extremely condescending and he basically told us we didn’t know what we were doing. He also attached the same incorrect artwork yet again, making it seven times he sent us the same identically incorrect files. He stated his artwork had to be high resolution because he “took the rack card artwork with a Nikon camera". Somehow he believed that the brand of his camera had something to do with the resolution of the artwork PDF he supplied to us. It was clear at this point that he had no idea how to properly design artwork (he admitted he created the artwork himself despite claiming to own several multi-million dollar businesses and having multiple graphic designers at his disposal) so we detailed how each image in his artwork was indeed 72dpi and advised him that he could measure them each in Photoshop and verify it himself if he didn’t believe us. We told him he had two options. 1) if he wanted us to run the artwork as is he must reply and confirm so we had it in writing or 2) if he wanted to fix the errors he could do so, verify that all errors are corrected, and resend the files to us.
As we were responding regarding his low resolution artwork, another email from him came in. He replied to the auto-email notification he was sent that his business card order was through prepress and had a ship date of 7/25. He proceeded to ask “what the hell is going on”, called us liars and threatened to refuse payment on his credit card because he claimed his business cards were going to take six days to print when in reality they were right on schedule as per the turnaround times we post all over our website. Two business days to print (in reality we printed them in one). Apparently he failed to read our turnaround information located not only in our terms and conditions but also right on the page he ordered from which states "all turnaround times are based on normal business days Monday through Friday". He placed the order on a Friday afternoon. The following Monday & Tuesday were turnaround days so the estimated ship date was Wednesday, 7/25. Being a gang run printer, many of our orders are completed and shipped before the estimated turnaround times and that was the case with his business cards. His business card order shipped on 7/24/12, one day earlier than our estimate and two business days after he placed the order.
Upon receipt of our email and realizing that having a Nikon camera had nothing to do with providing high resolution PDF’s, he emailed us demanding to cancel all of his orders and receive a full cash refund. His business cards were already in production, which was evident by the email he received and replied to stating the shipping date. That email isn’t sent until the order has completed the prepress department and production has begun. As per our terms and conditions, the same terms and conditions that most printers have, orders can’t be cancelled once they’re in production. We replied to him and said that the business card order couldn’t be cancelled but we would cancel the two rack card orders as per his request. As it clearly states in our terms and conditions, all refunds are made in the form of house credit. Our house credit policy is no different than most other professional printers. On a side note, the reason printers have in-house credit refund conditions is because of customers like this. They will send incorrect artwork files multiple times, insist that they’re correct and everyone else is wrong, have us file check seven files for accuracy, and then demand to cancel orders and receive a full cash refund while expecting someone else to pay for all the time we spent on them. When this man found out he couldn’t get a full cash refund he proceeded to use profanities, call us frauds, falsely claim that we wouldn’t let him upload artwork (he sent us incorrect artwork seven times), and proceeded to make a myriad of other absurd accusations and threats against not only our business and reputation, but against one of our owner's personal safety as well. We pointed out that our house credit refund policy is clearly stated several times in our terms and conditions. The same terms and conditions that he electronically verified that he read and agreed to not once but twice. First when he registered for an account and again when he placed his orders. He wouldn't have been able to do either of those things had he not checked the box that said he read, understood and agreed to abide by our terms and conditions. When we told him that he agreed to our terms twice, his reply was “I never agreed to your terms”. He also told one of our customer service reps on the phone that “he didn’t care about our terms”. I’ll also note here that in addition to believing a Nikon camera would guarantee him a high resolution PDF, this man also believes that there are less than 180 minutes in four hours. His order was placed at 2:32pm and his request to cancel his orders was made at 6:40pm. He made several references claiming he requested his order to be cancelled “within 180 minutes of ordering” and somehow he believed that would guarantee him a cash refund. Evidently he couldn't compute basic math or he lacked the understanding that there are 60 minutes in one hour. Orders and emails are very specific with timestamps. 2:32pm to 6:40pm is 248 minutes.
In his email replies he made several statements saying that “I always win my chargebacks with my bank”, "My bank always protects me and gets my money back", and “I know how to get my money back from people like you”. Statements like that are very telling. In the past 20 years we had to refuse a charge on one of our business credit cards ONCE because a vendor ran out of stock. This man readily admitted that refusing charges is a common occurrence for him. The odds of him dealing with that many dishonest people that would require him to frequently refuse charges on his credit cards would be astounding. It would never happen. So it’s clear his game is to make purchases and refuse the charges while lodging false accusations against companies. After our attorneys did a quick background check on him it was evident that he was a lifelong con artist. They found multiple instances of fraud charges against him. They each listed his name, multiple different free email addresses (he always uses more than one, even in replies to us), phone numbers including (503) 502-6905, his wife Myra who has also been named in the scams, and different business names that he’s operated under. When one scam is revealed and made public, he changes his business name, moves to another location and in some cases another state entirely, and starts the same scam or a different scam there. Anyone reading this can do a search and find several complaints against him online. His name is Keith Monen and upon registering for an account with us listed his address as being in McMinnville, Oregon. Any search by his name and adding the words scam or fraud reveals much of his past. He uses several different emails including seniorlivingceo@gmail.com, hr@seniorlivingllc.com, keith@seniorlivingllc.com, keith@
Over the past four days, Keith Monen has sent over 57 harrassing, threatening and vulgar emails to our company. This "man" is 54 years old but his maturity level is that of a toddler. On several occasions he's replied to some of our female customer service reps with vulgar, sexually graphic and threatening messages. 57 messages in four days. He sure does have a lot of free time for someone who claims to run several multi-million dollar businesses. Avoid this man like the plague. If you encounter him in any way, shape or form, it's best to contact your local law enforcement agency as we did. Chances are they already have a file on him.
**UPDATE** As of 9/10/12 Keith Monen filed a chargeback with his bank and lost his case when we forwarded all order documentation to them. Upon losing his chargeback, he once again began his barrage of sending vulgar, threatening and sexually graphic emails to our customer service representatives. To date, we have over 70 harrassing, threatening, vulgar and sexually graphic emails on file from Keith Monen and all were sent from the various business email addresses he uses with the most recent coming from keith@limosnw.com and limosnw@gmail.com. We will also note here that Keith Monen has still not used his in-house credit that we issued to his account on 7/20/12 when he chose to cancel his two rack card orders. Mr Monen has continually claimed we "stole his money" when his full house credit has been available to him for almost 60 days. Instead of choosing to use his house credit and print his rack cards, he's consistently chosen to send threatening and sexually graphic emails to our female customer service representatives.
This man ripped off my terminally ill son who has Cystic Fibrosis for $250. He hired my son to deliver some Senior Living magazines to Senior Centers for $10 a delivery. The deal was, my son would make the deliveries and take 2 pictures (outside and inside each location with the delivered books). My son did that and emailed Keith pics of the 25 locations he delivered with pictures. He was supposed to then send my son a check for $250 which he never did. My son called, texted and emailed him to no avail. Keith says he is a so called millionaire and yet rips off sick young people for $250 who do a good job for him? He also ripped off my best friend who worked for him for a large sum of money. She had to wait months to get paid, but he never paid her the total of what he owed her. I think his game is to start these businesses, hire lots of sales reps, and when the scam gets too hot, jump out and start another one. Anyone who works for this man or does business with this man is in jeopardy of not being paid or ripped off...buyer beware! Karma is a bitch Keith...
ReplyDeleteThank you for sharing your experience and while we are saddened by it, it's not shocking to us at all.
DeleteThis appears to be the latest scam www.biz10x.com
ReplyDeleteHe must be stopped. Yes, biz10x/appointmentsetters.org gets people to place Craigslist ads, pay for them, then you never hear from the company.
DeleteJudging by his past Keith Monen will always be running a scam.
ReplyDeleteAAArrrgghhhhhhh. Just signed up with him to make phone calls for ED clinics from home. I senses something was not right when he would not share any info or connect any employees to each other. I asked if I could get in touch with anyone else doing th same work. Nope. Paydays supposedly Fridays, from where? dunno, can I check my work? Nope.
ReplyDeleteI feel so duped. No, I didn't spend any money but I wasted 2 weeks worth of time making calls and setting appts for those clinics. I am going to follow up with the AG in Oregon about him and CL. And I agree 100% anytime you talk rationally with him he loses it and accuses you of bizarre behavior.
I asked to know what had happened to the appt.s I had already set and he blew up, I don't have time to check your appt.s. I said fine, I would prefer to review my OWN work. Oh no you can't do that. Supposedly tomorrow, friday I will get a 'report' on my work so far. lol. so much for timeliness.
I appreciated the printing company making that long and detailed report, it represented what I have experienced to a t. Thank you for taking the time to alert others. Oh also I saw a name of his as Keith Cordell, just an FYI. 10-24-13
Hi
DeleteI too signed up with appointmentsetters.org
Everything is just too fishy! Keith says we can get commissions from other reps we hire but I asked him how can we verify how many sales our reps make and he told me that's my job. What? He never responds right away either. I have to wait many hours for him to respond via text. I'm beginning to think appointmentsetters.org is a scam!!! Stay away! He won't pay you!
What a sleazy scam artist. I will confirm that he is running ad's on craigslist.org for appointment setters for Male Health Clinics.Thank you for bringing this to light and I hope people do their research before jumping in.
ReplyDeleteThe internet is great! I used it to check him out before hiring his company. When I read your article I obviously decided not to engage his company's services. Maybe you can take pleasure in the fact that he lost a potential client!
ReplyDelete